Last Updated: 10 February 2026
Fesi provides software tools enabling independent vendors and restaurants to accept orders, process payments and operate POS systems. By using Fesi you agree to these Terms.
Fesi provides software services only. Merchants are the merchant of record and responsible for all goods, services, refunds, disputes, licensing, tax and regulatory compliance. Payments are processed by Stripe.
POS/In-Person Transaction Fees (Merchant Pays):
Online Order Transaction Fees (Customer Pays):
Order Protection Fee:
Applied to online orders to cover payment processing and platform costs. A small order fee may be added to orders under £10 to ensure profitability.
Subscriptions: Recurring fees apply for premium features.
All payments are processed through Stripe. Fesi collects application fees automatically. Stripe terms also apply.
Merchants are responsible for all refunds, complaints and disputes. Fesi bears no financial liability.
Merchants are responsible for all menu content, pricing accuracy and product descriptions.
Merchants are solely responsible for licensing and age verification. Merchants may refuse fulfilment if legal requirements are not met.
Illegal goods, fraudulent activity and misleading listings are prohibited.
Fesi provides services on an "as is" basis and does not guarantee uninterrupted operation.
Fesi is not liable for indirect losses, merchant failures or third-party payment issues. Liability is limited to fees paid in the last 3 months.
Fesi may immediately suspend or terminate accounts where fraud, risk, legal concerns or breaches occur.
Fesi may update these Terms at any time. Continued use of the platform constitutes acceptance of changes.
These Terms are governed by the laws of England and Wales.