Fesi Privacy & Cookie Policy
Last Updated: 10 February 2026
1. Introduction
Fesi ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use and store information when you use our platform, website and services.
2. Personal Data We Collect
We may collect the following information:
- Contact information: name, email address, phone number
- Order information: items ordered, delivery/pickup details, transaction history
- Payment information: handled securely via Stripe
- Camera: used solely for QR code scanning to process orders; no images are stored or transmitted
- Device information: IP address, browser type, operating system
- Other information you provide when contacting support or creating an account
3. How We Use Personal Data
We use your information to:
- Provide and operate our platform and services
- Process payments via Stripe
- Respond to inquiries or complaints
- Send updates related to your account or orders
- Improve platform performance and user experience
4. Sharing Data with Third Parties
We do not sell your personal data. We may share information with:
- Stripe, for payment processing
- Vendors/Merchants, to fulfill your orders
- Third-party service providers supporting our platform (hosting, analytics, email providers)
- Legal authorities if required by law
5. Cookies
Fesi uses cookies and similar technologies to improve functionality and user experience.
Types of cookies:
- Essential cookies: required for platform operation (e.g., login sessions)
- Performance cookies: may collect anonymous usage data to improve the site
- Functional cookies: remember preferences, settings, or feature usage
- Third-party cookies: set by external services, such as analytics or embedded content
You may manage or block cookies using your browser settings. Some features of the platform may not function if cookies are disabled.
6. Data Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing or restrict usage
- Receive your data in a portable format
- Lodge a complaint with the Information Commissioner's Office (ICO)
Requests can be made by contacting us at privacy@fesi.co.uk.
8. Security
We implement reasonable technical and organisational measures to protect your personal data against accidental or unlawful loss, access, or disclosure.
9. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Material changes will be notified via our platform or email. Continued use of Fesi constitutes acceptance of any updates.
10. Contact
If you have questions about this policy or how your data is used, please contact us at: privacy@fesi.co.uk